FAQ

[vc_row][vc_column][vc_toggle title=”What payment methods do you use?” css_animation=”lightSpeedIn”]We accept Paypal and direct transfer to account. Paypal can handle most types of credit cards.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Will I be charged VAT?” css_animation=”lightSpeedIn”]Only customers in Norway will be charged VAT directly in our store.
VAT will be removed if your shipping address is outside Norway.

poodcustom is not responsible for import charges in your country.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”What shipping carriers do you use?” css_animation=”lightSpeedIn”]We use UPS for worldwide shipping. For domestic (Norway) we use Posten. If you wish to use your own carries or to pickup at our store, please contact us and we will arrange it.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”When will you ship my order?” css_animation=”lightSpeedIn”]Your order will normally be shipped the next business day after payment is confirmed.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Do you accept returns?” css_animation=”lightSpeedIn”]No, we do not accept returns unless agreed upon before you placed the order.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Do you have all products in stock?” css_animation=”lightSpeedIn”]All items in the online store are in stock. If we in some rare cases are empty, we will try and make the product unavailable to order. If you still are able to order an item we do not have in stock, we will contact you immediately and give you the opportunity to cancel your order or to wait for restocking.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”How do I get in touch with you if I have any questions?” css_animation=”lightSpeedIn”]Please check out our “Contact Us” page for more info[/vc_toggle][/vc_column][/vc_row]